SHIPPING & DELIVERY POLICY
Last Updated: June 2026
By placing an order with THE KAPA, you acknowledge and agree to the shipping and delivery terms outlined below.
SHIPPING METHOD
Orders are shipped through registered domestic courier partners.
Shipping is facilitated through Shiprocket to provide reliable tracking and delivery services across India.
ORDER PROCESSING TIME
All orders are processed within 1–3 working days from the date of successful payment and order confirmation.
IMPORTANT
Selecting “Speed Courier” does not mean your order will be processed faster.
All orders follow the same processing timeline of 1–3 working days.
The selected shipping method affects only the delivery speed after dispatch and has no impact on warehouse processing, stock verification, packaging, or dispatch timelines.
SHIPPING OPTIONS
Normal Courier
Estimated delivery within 7 days after dispatch.
Speed Courier
Estimated delivery within 3 days after dispatch.
The difference between Normal Courier and Speed Courier applies only after the order has been dispatched.
Order processing time remains the same for both shipping methods.
DELIVERY ATTEMPTS & CUSTOMER RESPONSIBILITY
To ensure smooth and successful delivery, customers are strongly advised to be available to receive their shipment on the courier partner’s first delivery attempt.
Many courier partners may require:
• OTP verification
• Phone call confirmation
• Signature upon delivery
IMPORTANT
Customers are responsible for answering courier calls and providing the delivery OTP when requested.
Missing the first delivery attempt may significantly delay delivery and can complicate coordination between the customer, courier partner, and THE KAPA.
In some cases, missed delivery attempts may result in:
• Delivery delays
• Additional verification procedures
• Multiple delivery attempts
• Shipment being returned to the origin facility
THE KAPA is unable to control courier operations once a shipment has been dispatched and therefore cannot guarantee immediate redelivery if delivery attempts are missed.
For the smoothest delivery experience, customers are encouraged to monitor shipment tracking updates and remain reachable on the mobile number provided during checkout.
DELIVERY TIMELINES
Once dispatched, estimated delivery timelines are as follows:
Normal Courier: Up to 7 days after dispatch
Speed Courier: Up to 3 days after dispatch
Delivery timelines are estimates only and may occasionally vary due to:
• Courier network delays
• Weather conditions
• Public holidays
• Regional disruptions
• Remote location serviceability
SHIPPING COVERAGE
THE KAPA currently ships only within India (excluding Andaman and Nicobar Islands).
THE KAPA does not offer international shipping.
TRACKING INFORMATION
Once your order is dispatched, tracking details will be shared via SMS and/or Email through Shiprocket using the contact information provided during checkout.
Customers are encouraged to regularly monitor tracking updates to ensure successful delivery.
CONTACT US
For shipping-related queries, please contact us via WhatsApp:
+91 99441 38889
+91 93429 49068
Email: thekapa2025@gmail.com
Please include your Order ID when contacting support for faster assistance.