FOR CONFIRMATION |
ORDERS PROCESSED ONLY FROM MONDAY TO FRIDAY
ORDER PROCESSING, AVAILABILITY & REFUND POLICY
Last Updated: June 2026
By placing an order on THE KAPA website, you acknowledge and agree to the terms outlined in this policy.
ORDER AVAILABILITY POLICY
THE KAPA operates through a network of partner warehouses and suppliers. As a result, stock availability displayed on our website should be considered as a guide only and may not always reflect real-time inventory levels.
All products are subject to availability at the time of processing.
Although a product may appear available on the website when an order is placed, it may subsequently become unavailable before processing begins due to inventory changes at the warehouse.
An item is considered Out of Stock only when it is unavailable across all warehouses and supplier locations accessible to THE KAPA.
By placing an order, the customer acknowledges and accepts that product availability is subject to confirmation during the order processing stage.
ORDER PROCESSING POLICY
Once an order is placed and payment is successfully received, the order is added to our processing queue.
Order Processing Days
Monday to Friday
Non-Processing Days
Saturday and Sunday
Orders placed on Saturday or Sunday will be recorded immediately; however, processing will begin only on the next processing day (Monday).
Once processing begins, orders typically require 1–3 working days for dispatch.
Processing timelines may occasionally vary due to warehouse operations, supplier delays, public holidays, or high order volumes.
CANCELLATION POLICY
THE KAPA does not offer cancellations once an order has been successfully placed and payment has been processed.
Customers are advised to carefully verify product selection, size, customization details (if applicable), delivery address, and contact information before confirming their purchase.
Once an order enters the processing queue, cancellation is not possible under any circumstance.
OUT OF STOCK ITEMS
If one or more items from an order become unavailable during processing, THE KAPA will contact the customer and offer the following options:
- Select a replacement item from our website.
- Receive a refund for the unavailable item(s).
If the replacement item costs more than the original item, the customer will be required to pay the difference.
If the replacement item costs less than the original item, the balance amount will be refunded.
PARTIAL ORDER FULFILMENT & REFUNDS
In situations where only some items from an order are available and have already been processed or dispatched:
• The available items will continue to be shipped.
• Refunds will be issued only for the unavailable item(s).
• Shipping charges paid for the order are non-refundable because shipment processing and dispatch activities have already taken place.
Example:
If an order contains three jerseys and one jersey becomes unavailable after processing has begun, the refund will cover only the unavailable jersey. Shipping charges will not be refunded.
FULL ORDER REFUNDS
If all items in an order are confirmed unavailable before dispatch, a full refund will be issued.
The full refund will include:
• Product amount
• Shipping charges
REFUND PROCESSING
Approved refunds are initiated by THE KAPA within 24 hours of confirmation.
Once processed, refunds typically reflect in the customer’s account within 5–7 working days.
Please note that refund timelines are controlled by banks, payment gateways, and financial institutions and are outside THE KAPA’s control.
RETURN & EXCHANGE POLICY
Returns or exchanges are accepted only in the following cases:
• Wrong item received
• Wrong size received (different from what was ordered)
• Damaged item received
To process a return or exchange request, customers must provide:
• A complete unboxing video
• Clear photographs of the product
• Original packaging and tags intact
Returns or exchanges will not be accepted for:
• Sizing issues
• Preference changes after delivery
• Customized or printed orders
Customers are encouraged to carefully review the size chart before placing an order.
CUSTOMER SUPPORT
All refund, replacement, and order-related communication is handled exclusively through WhatsApp.
Phone / WhatsApp
+91 99441 38889
+91 93429 49068
When contacting support, please include your Order ID to help us assist you faster.
CUSTOMER ACKNOWLEDGEMENT
By placing an order on THE KAPA website, you confirm that you have read, understood, and agreed to this Order Processing, Availability & Refund Policy, including the possibility that products displayed on the website may become unavailable after an order is placed and before processing is completed.